Order Processing Times
All orders are processed within 1 to 3 business days after payment is received. Orders are not shipped or delivered on weekends or public holidays.
Estimated Delivery Times
Delivery times may vary depending on your location, the carrier chosen, and the product ordered. Product-specific delivery times are indicated in their respective descriptions on our site.
Here are the general delivery estimates:
- France: 2 to 5 business days.
- Europe: 5 to 10 business days.
- International: 7 to 20 business days.
- Special orders: Certain custom or specific parts may take up to 8 weeks before shipment.
Please note that these times are estimates and may vary depending on shipping conditions or customs procedures.
Shipping Costs
Shipping costs are calculated at checkout and depend on the destination, weight, and dimensions of the items ordered. These costs will be displayed before you finalize your purchase.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can track your package directly on the carrier's website.
Shipping Areas
We offer international shipping. Please note that certain countries may be subject to restrictions or additional fees (customs duties, local taxes, etc.). These fees are the sole responsibility of the customer.
Delivery Issues
Damage: If your order arrives damaged, please contact us immediately at contact@badwinners.com with photos of the items and packaging attached. We will assess the situation to offer you a solution.
Delays: In the event of a delivery delay, we recommend checking your package status using the tracking number provided. If you do not receive your order within a reasonable time, please contact us.
Incorrect or Undeliverable Address
It is your responsibility to provide a correct delivery address when placing your order. If a package is returned to us due to an incorrect or incomplete address, additional fees may be charged to reship the package.
Customs and International Taxes
Orders shipped internationally may be subject to customs duties, taxes, or other fees imposed by local authorities. These fees are the customer's responsibility and are not included in the total order price.
For any questions regarding our shipping policy or your order, feel free to contact us at contact@badwinners.com. We will be happy to help!